AskNow! Instant messaging: bringing reference assistance to your desktop!
| Author | Davis, Kate |
Now in its fourth year of operation, the AskNow! virtual reference service has recently been supplemented by a pilot Instant Messaging (IM) service. The pilot, which commenced on 15 November 2006, operates in parallel with the existing AskNow! service, offering users the option of submitting their question through the existing web form, or contacting us using their preferred IM client.
What is Instant Messaging (IM)?
Instant Messaging is a form of online, real-time communication. It allows you to see whether your contacts are online, and to send them a message. Messages sent via IM appear instantly on your contact's computer screen. In this way, IM is a truly synchronous form of communication.
IM interactions are facilitated by software called an IM client. These clients can generally be...
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