Vol. 11 No. 2, June 1998
Index
- BENCHMARKING PUBLIC LIBRARIES: COMPARISONS IN CONTEXT.
- MEASURING CUSTOMER SATISFACTION: MYTH OR REALITY?
- HERVEY BAY JOINT USE LIBRARY: LESSONS FOR TOMORROW.
- COMPULSORY COMPETITIVE TENDERING IN VICTORIA'S PUBLIC LIBRARIES: BEATIFIC VISION OR BLUNDER?
- Sundry Snippets... send us your contributions!(Brief Article)
- HOOK, LINE AND.
- Friends of Libraries Resource Book: An Authoritative Guide and Source Book for Friends of Library Groups in Australia.
- Victorian Public Libraries and the Internet: Results and Issues.